New Account FAQ

Q: I'm not a business can I still purchase your products?
A: Yes!  Please visit our retail website.

Q: What are the requirements to buy at wholesale?
A: You must provide us with a copy of either your current business license, valid seller's permit, resale certificate, or federal tax ID #.  If this does not apply to you then please visit our retail website.

Q: How can I order?
A: Wholesale orders may be placed online, by phone, fax, email or mail. Our standard order processing time is 1-3 business days. 

Q: Is there an order minimum?
A: Yes, $50.

Q: Do you drop ship?
A: Yes, we provide drop shipping services.  There is a $5 fee per shipping address.  Drop ship orders cannot be placed online. If we have your payment method on file drop ship orders can be placed by email, phone, or fax.  If we do not have your payment method on file then drop ship orders can only be placed by phone.  Our website is not set up to process drop ship orders.  Please do not order online and combine your regular order with a drop ship order.

Q: What are your payment terms?
A: We accept Visa, Master Card, American Express, Discover, & PayPal.  Net 30 terms are available upon request and approved credit application.

Q: What is your return policy?
A: Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase, you can return it for a full exchange or refund within 30 days of receipt. Custom products are made-to-order specifically for you, so we cannot accept returns. Shipping and service charges are not refundable.  Please see our Shipping & Returns page.

Q: What are your shipping charges?
A: Please see our Shipping & Returns page.

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